RETURN POLICY

After Sales

Should you have any question with regards of direction of use of the product and the service that we provided, please contact us here.

 

Return and Refund Policy

You have 7 days from the shipping date of your order to return your purchase from rudyproject.my free of charge. The items must be in their original boxes and be in perfect condition if you would like to change your mind of the purchase. Kindly contact us to initiate the return process. However, if there is quality defective, please refer to the Product Defects section below for new product shipment. 


Product Defects

If the parcel is not in good condition when you receive, please don't let the postman leave. 

    1. Take a photo of your consignment note and the parcel.

    2. Don't sign to accept the parcel, ask the postman to return to us.

    3. Send us the photos and we will ship out a new parcel within two (2) working days.


If you found that the product received isn't same with what you ordered,

     a. Take a photo of the defect product and send to our customer service.

     b. Return us the wrong product and we will send out the exact product to you within two (2) working days.

 

Contact Us

If you have any questions or suggestions about our Return and Refund Policy, please do not hesitate to contact us.